Our Promise to You

We want you to love what you ordered! If for any reason you’re not completely happy with your purchase, we’re here to help. Below you’ll find all the details on how to return items, what we offer in terms of refunds, and our process for making it easy.

Return Eligibility

We gladly accept returns on most items within 30 days of delivery. To be eligible, your item must meet these criteria:

• Be in its original, unused condition with all tags and packaging intact.
• Not be part of our final sale items (clearly marked on product pages).
• Be returned within 30 days of receipt.

How to Initiate a Return

Returning an item is easy! Simply follow these steps:

1. Send us an email at support@littlewordsprojects.com with your order number and a brief description of why you’re returning the item.
2. Return Authorization: Our team will review your request and send you a Return Authorization (RA) number along with detailed return instructions.
3. Ship your item back: Once you have your RA number, securely package your item (preferably in its original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refund processing: After we receive your return, we’ll inspect the item and process your refund to the original payment method. It may take 7–10 business days for the refund to appear, depending on your bank.

Damaged or Defective Items

We inspect every order before shipping, but if something arrives damaged or defective, we’ll make it right. Here’s what to do:

• Contact us within 7 days of receiving your order.
• Provide a description and photos of the damage or defect (if applicable).
• We’ll offer a full refund or exchange at no additional cost.

Exchanges

Need a different size or color? We offer exchanges for the same item in a different size or color, as long as the item is in unused condition and returned within 30 days. Please follow the return process above, and once we receive your returned item, we’ll send out your exchange.

Non-Refundable Items

For health and safety reasons, some items cannot be returned:

• Personalized or custom-made items
• Gift cards
• Intimate apparel and swimwear (unless unworn with tags still attached)

Refunds

Once your return is processed and accepted, your refund will be issued to your original payment method. Please note that shipping fees are non-refundable unless the item was defective or we made an error in fulfilling your order.

Final Sale Items

Certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly noted on the product page, and no returns or refunds will be accepted for them.